* This article is for shipping info are applicable to the U.S., United Kingdom, Canada, and Australia

We're working hard to process your order.

For questions regarding tracking, please go to "My Orders" [My Account]-[My Orders] page or email us at info@thebeautynorth.com . Emails may take up to 24 hours to respond to.

What is my estimated delivery time?

Order delivery time=processing time+shipping time

Processing time: We process orders from Monday to Friday. Most products are customized by factories, so the production cycle is relatively long. Orders containing customized products will be processed within 10-15 days after ordering and shipped the next day after processing. A small portion of our products are in stock, and orders for only in stock products will be processed within 3-5 days after ordering and shipped the next day after processing.

Transportation time:
Our shipping time is within 10-15 days, please be patient and wait for updates on logistics information.

Please note that these are only estimated delivery times. Due to unclear order information, lead time, logistics, and other factors, the store cannot guarantee delivery dates.

When estimating your order arrival time, please include both order processing time and shipping time.

If you place an order on Friday through Sunday, we will begin to process your order on the next business day (typically Monday).

*Business days do not include local holidays or weekends.

How to Tracking Your Package: 

Check your package in https://www.17track.net/en with tracking number.

Please note that it might take 24-48 hours for tracking updates to appear.

Not happy? No worry, we get it! 

We want you to be happy with your buying experience. Returns can be made within 14 days from the delivery date. 

Return Conditions

1. You have 14days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on thebeautynorth.com for return. If you receive a damaged/defective item, please contact thebeautynorth Customer Service within 24 hours of receipt.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
4. We do not refund under the following circumstances:

The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.

Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.

NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-thebeautynorth products .

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns (if applicable)

For products which are not broken but the customer wants to return because they changed their mind about the purchase.We accept return of products.

Customers have the right to apply for a return within 14 days after the receipt of the product. and we will deduct the cost of shipping from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

All returns must be posted back to us at the customer's expense. 

Note:

1. For international orders, we don't offer free return shipping.
2. For international orders, the delivery expense are not refunded for returns based on preference.
3. Any thebeautynorth's product with a quality defect can be returned to us for a full refund.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The refunds period is 1-5 days

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@tuthrav.com.

Contact Us

Email: support@tuthrav.com

*Please contact our Customer service at support@tuthrav.com to get the return address.

Our customer service hours are Monday-Friday 9am-6pm PST. if you have any other questions.We can be reached during these hours at support@tuthrav.com.

We are closed on weekends and will respond to questions as soon as we can.

Unfortunately, due to the current situation, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.